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Program crash

soylent :

Jun 09, 2017

Hi there, I just had Bvkup2 crash on me for the first time ever, so I thought I should report it.

I have an hourly copy job, from one network source to a different network target, for about 380K files and 50K folders. It's set for destination snapshot and delta changes.
I don't know exactly which stage it was in, but the job was running. I opened the job settings while it was running and changed it to"Continuously", then clicked Update. The program immediately closed, and the service was stopped.
I tried to reproduce the issue, but I was unable to.

I believe it was running version 77.8. I installed the update right after the crash, so I'm not sure.

Sorry if this has already been addresses in 77.9

Alex Pankratov :

Jun 10, 2017



Did you get "Something went wrong" message?
Like this one - https://bvckup2.com/wip/16122012

soylent :

Jun 12, 2017

No, I don't remember seeing that. It just completely closed and the service stopped. I relaunched it immediately and it said the service wasn't running. Otherwise I would have used that to report it rather than posting here.

I also checked the windows event log, because I had no idea what happened, but there was no event showing an application crash. If you want, I can pull the program logs and send them.

Alex Pankratov :

Jun 12, 2017



Yes, I'd like to have a look at the service log -

        %ProgramData%\Bvckup2\bvckup2.log

If it's too big or if you'd prefer not to share it in full, open in Notepad and Ctrl-F for "crash/assert". Then get me a copy of the block that follows plus few lines before and after it.

Most likely you did in fact run into an issue resolved with 77.9 update. That would be the #1 on the list here - https://bvckup2.com/support/forum/topic/900/5135

soylent :

Jun 12, 2017

Ok I found it. The log file goes back to May 2016 so it's pretty large (6MB). The crash was easy to find, it's the only one:

2017.06.09 15:57:09.724 (UTC-5) 3 90:BC en | Job [8] is being run manually
2017.06.09 15:57:09.724 (UTC-5) 2 90:BC en | Job [8], state [idle] -> [running]
2017.06.09 15:57:09.724 (UTC-5) 3 90:BC en | Scheduling job [8] - cre 0000/00/00 00:00:00.000, upd 2017/06/06 12:09:36.133, att 0000/00/00 00:00:00.000, fin 2017/06/09 15:57:09.724
2017.06.09 15:57:09.724 (UTC-5) 3 90:BC en |                      btd 2017/05/13 14:37:22.654, dis 0, type 2, st 5, nar 0
2017.06.09 15:57:09.724 (UTC-5) 3 90:BC en |   next run -> not scheduled
2017.06.09 15:59:01.408 (UTC-5) 2 90:BC en | Job [8], type = [real-time]
2017.06.09 15:59:01.408 (UTC-5) 2 90:BC en | Job [8], state [running] -> [idle]
2017.06.09 15:59:01.408 (UTC-5) 3 90:BC en | Scheduling job [8] - state 3, needs-a-run 0, quiet 3 / 2017/06/09 15:59:03.408 -> not scheduled
2017.06.09 15:59:01.408 (UTC-5) 3 90:BC en | Scheduling job [8] - state 3, needs-a-run 1, quiet 4 / 2017/06/09 15:59:03.408 -> 2017/06/09 15:59:03.408
2017.06.09 15:59:01.408 (UTC-5) 3 90:BC en | Job [8] changed, state 3, enter_idle 0, schedule 1, fs_watch 1
2017.06.09 15:59:01.408 (UTC-5) 2 90:BC en | Alert configuration updated
2017.06.09 15:59:01.892 (UTC-5)
        -- crash/assert --
            app : bvckup2
            ver : 1.77.8.0
            exe : 8952b5c2daa2667f6f2430b2def27b85
           what : assert
           func : evl_win32::add
           line : 232
           base : [e5798] [13fef0000 - 14016f000]
          stack : {e5259} {e601b} {e918c} {3af2c} {31d1f} {30e4f} {132df7} 7fefe78a82d 779259cd 77a5a561
         memory : 120770560 ( 196382720 139321344 217534464 )
             os : Windows 2008 R2  (2 6.1.7601 (Service Pack 1) 1.0 00000110/3)
           arch : 9
          cores : 4
            cpu : 8664 6 11522
           proc : 64-bit / 64-bit OS
          admin : yes / NO UAC
            cmd : --service
            uac : yes
            dpi : (null)
2017.06.09 15:59:11.252 (UTC-5) 2

New run

2017.06.09 15:59:11.252 (UTC-5) 3   exe_file: C:\Program Files\Bvckup 2\bvckup2.exe, 928928 bytes
2017.06.09 15:59:11.252 (UTC-5) 3   exe_hash: 8952b5c2daa2667f6f2430b2def27b85
2017.06.09 15:59:11.252 (UTC-5) 3   version:  1.77.8.0
2017.06.09 15:59:11.252 (UTC-5) 3   etc_path: C:\ProgramData\Bvckup2\
2017.06.09 15:59:11.252 (UTC-5) 3   lic_file: C:\ProgramData\Bvckup2\engine\bvckup2.lic
2017.06.09 15:59:11.252 (UTC-5) 3   windows:  6 / Windows 2008 R2 / 2 6.1.7601 (Service Pack 1) 1.0 00000110/3
2017.06.09 15:59:11.252 (UTC-5) 3   uptime:   2337980 sec
2017.06.09 15:59:11.252 (UTC-5) 3   ticker:   33475623497273 @ 14318180 Hz
2017.06.09 15:59:11.252 (UTC-5) 3   process:  1 / 0 / 1  (x64/wow64/service)
2017.06.09 15:59:11.252 (UTC-5) 3   account:  admin 1, elevation 1
2017.06.09 15:59:11.252 (UTC-5) 3   args:     --service
2017.06.09 15:59:11.252 (UTC-5) 3   whoops'd: -
2017.06.09 15:59:11.252 (UTC-5) 3   exe_id:   00000000e626764a0052000000004d58
2017.06.09 15:59:11.252 (UTC-5) 3   etc_id:   00000000e626764a0013000000032e67
2017.06.09 15:59:11.252 (UTC-5) 3   svc_id:   00000000000000000000000000000000
2017.06.09 15:59:11.252 (UTC-5) 3   registry: EnableLinkedConnections = 0
2017.06.09 15:59:11.252 (UTC-5) 2 Uptime via GTC:
2017.06.09 15:59:11.252 (UTC-5) 2   2337979 seconds
2017.06.09 15:59:11.252 (UTC-5) 2 Uptime via QPC:
2017.06.09 15:59:11.252 (UTC-5) 2   2337980 seconds
2017.06.09 15:59:11.252 (UTC-5) 2 Uptime via EVT:
2017.06.09 15:59:11.268 (UTC-5) 2   Event   12 : 01d2cc1722beb7a2 (Microsoft-Windows-Kernel-General)
2017.06.09 15:59:11.471 (UTC-5) 0 Function EvtNext() failed with 259, Event/System[(EventID=27) and Provider[@Name="Microsoft-Windows-Kernel-Boot"]]
2017.06.09 15:59:11.502 (UTC-5) 2   Event 6005 : 01d2cc17399bed80 (EventLog)
2017.06.09 15:59:11.517 (UTC-5) 2   Event 6009 : 01d2cc17399bed80 (EventLog)
2017.06.09 15:59:11.517 (UTC-5) 2   Now        : 01d2e15adcd15bcd
2017.06.09 15:59:11.517 (UTC-5) 2   2338024 seconds
2017.06.09 15:59:11.517 (UTC-5) 3 Loading C:\ProgramData\Bvckup2\bvckup2.ini...

Alex Pankratov :

Jun 13, 2017

Ok, this is exactly the issue that was resolved in 77.9. Just update to it if you haven't done it already and you should be all set.

soylent :

Jun 13, 2017

Ok great! Keep up the good work :)

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